Contact Telephone Numbers and Information
Provider Contact Center
Contact Center Representatives are available from 8:00 a.m. - 4:00 p.m. Monday through Friday, Eastern and Central time (excluding holiday closings) to handle Medicare Part A and Part B Issues.
• Toll-Free Telephone Number (Part A): 1-888-664-4112
• Toll-Free Telephone Number (Part B): 1-866-454-9007
• Speech and Hearing Impaired (Part A and Part B): 1-877-660-1759
At any time that you are not satisfied with the level of service you receive from the Customer Service Center, you may request additional support from our leadership. You may request to speak with a supervisor. A supervisor will return your call within 48 hours. If you are still not satisfied with the level of service provided, you may request to speak with the Customer Service Center Manager for Medicare Part A and Part B – Ethel Miranda. She can be reached at (904) 791-6012. If your issue is still not resolved, you may contact Laura Rountree, Director, Customer Service Center, at (904) 791-6370. Our expectation is that you have a positive interaction with our Contact Center representatives every time you contact us.
Click here to view Provider Contact Center closings.
Specific claim information is available from 6:00 a.m. – 6:00 p.m. Monday through Friday. Recorded information on current Medicare issues is available 24 hours a day, 7 days a week.
• Toll-Free Telephone Number (Part A): 1-877-602-8816
• Toll-Free Telephone Number (Part B): 1-877-847-4992
• the IVR webpage for additional information.
First Coast Service Options Inc. (FCSO) is committed to continually providing the best service to our customers.
Part A Telephone Numbers
Category |
Name |
Phone Number |
|---|---|---|
Beneficiary |
Customer Service Note: These toll-free customer service lines are reserved for Medicare beneficiaries only. Use of these lines by providers is not permitted and may be considered program abuse. |
1-800-MEDICARE (1-800-633-4227) |
Fraud |
Office of Inspector General (OIG) Hotline |
(800) 447-8477 (800) HHS-TIPS |
Provider Customer Service |
(866) 664-4112 | |
Beneficiary Customer Service |
1-800-MEDICARE (1-800-633-4227) | |
Credit Balance Report |
Part A Debt Recovery |
904 791-6281 |
Timely submissions of credit balance reports may be faxed to this number |
904 361-0359 | |
EDI Applications (Electronic Data Interchange) |
BCBSF Help Desk: - Acknowledgements of Transactions and/or Transmission Problems |
(904) 905-8880 |
Direct Data Entry (DDE): - Getting started, inquiries and problems |
(904) 791-8131 option 1 | |
EDI/PES Marketing Area: - Provider assistance; obtaining and completing electronic applications enrollment forms - Vendor/programmer assistance; obtaining hard copies of electronic format specification manuals |
(904) 791-8767 | |
Electronic Data Interchange (EDI) Enrollment |
(904) 791-6379 | |
Electronic Funds Transfer (EFT) - Getting started, inquiries and problems |
(904) 791-8767 | |
Eligibility - Beneficiary |
(904) 791-8131 option 1 | |
Functional Acknowledgment |
(904) 791-8131 option 2 | |
Mailing Address Change Notification - Status inquiries |
(904) 791-8608 | |
New Installation/Change of Vendor Form - Status inquiries |
(904) 791-8608 | |
PC-ACE Software Support |
(904) 355-0313 | |
Production System/Problems/Format Issues |
(904) 791-8131 option 2 | |
Remittance (ERA/ERN) |
(904) 791-8131 option 2 | |
Testing Guidelines/Results |
(904) 791-8131 option 2 | |
Provider Enrollment |
Provider Customer Service - How to obtain applications - Where to mail applications - Questions regarding applications |
(877) 602-8816 |
Provider Customer Service (Hearing Impaired) |
(877) 660-1759 (TTY) | |
Provider Audit and Reimbursement (PARD) |
Part B Telephone Numbers
Category |
Name |
Phone Number |
|---|---|---|
DME, Orthotic or Prosthetic Claims |
CIGNA Government Services |
866-270-4909 |
Beneficiary |
Customer Service Note: These toll-free customer service lines are reserved for Medicare beneficiaries only. Use of these lines by providers is not permitted and may be considered program abuse. |
1-800-MEDICARE (1-800-633-4227) |
Hearing Impaired |
(800) 754-7820 (TTY) | |
EDI Applications (Electronic Data Interchange) |
BCBSFL Help Desk (Transaction Acknowledgement and transmission problems inquiries) |
(904) 905-8880 |
EMC Format (guidelines, billing problems, test results) |
(904) 354-5977 | |
EMC Start-Up and EMC Front-End Edits/Rejects |
(904) 791-8767 | |
Electronic Remittance Advice (ERN), Electronic Claim Status (ECS), Electronic Beneficiary Eligibility |
(904) 791-6895 | |
Electronic Funds Transfer (EFT) |
(904) 791-8016 | |
PC-ACE Support |
(904) 355-0313 | |
Fraud |
Office of Inspector General (OIG) Hotline |
(800) 447-8477 (800) HHS-TIPS |
Provider Customer Service |
(866) 454-9007 | |
Beneficiary Customer Service |
1-800-MEDICARE (1-800-633-4227) | |
Provider Enrollment |
Provider Customer Service - How to obtain application - Where to mail applications - Questions regarding applications |
(866) 454-9007 |
Provider Customer Service (Hearing Impaired) |
(877) 660-1759 (TTY) |
