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November 10, 2008

Top rejects and returned to provider (RTP) claims -- September 2008

Below are the most frequently rejected and RTP reason codes and descriptions for claims processed by Florida Medicare Part A during September 2008, as well as tips and resources to help you avoid many of these issues. (Click here to view the complete list of Part A reason codes and descriptions.)
Please share this information with all who need to know, such as your IT staff, billing service, vendor, or clearinghouse. Remember, billing Medicare correctly the first time saves everyone time and money.

Reject
RTPs

Rejects

Reject Reason Code/Description
Tips
U5233
For PPS claims, and claims with provider numbers beginning with '210', the admission date falls within a risk GHO paid period, but no GHO paid code or condition code '69', is indicated on the claim.
*** OR ***
For Non-PPS inpatient and SNF claims, the statement dates fall within, or overlap a Risk GHO period, but no GHO paid code or condition code ‘69’ is indicated on the claim.
Always remember to check beneficiary eligibility prior to submitting the claims to your fiscal intermediary. There are two ways to obtain this information:
1. Direct Data Entry (DDE) users can pull the eligibility information by using the ELGA or HIQA screens. Hospice information will show on page 2 for both the ELGA and HIQA screens.
2. Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
If the GHO has paid on the claim, you must submit the appropriate code and or condition ‘69’ on the claim.
Condition code 69 = IME/DGME/N&A Payment Only
Code indicates a request for a supplemental payment for IME/DGME/N&AH (Indirect Medical Education/Graduate Medical Education/Nursing and Allied Health)
(Last Modified 7/9/08)

Reject Reason Code/Description
Tips
38067
This inpatient claim (11x, 18x, 21x or 28x) contains dates of service that overlap a previously processed outpatient claim (12x, 13x, 14x, 22x, 23x, 71x, 83x or 85x).
Verify the status of your claims before refiling. There are several ways to verify this information.
DDE claims inquiry. You can pull the beneficiary HIC number to see a history of the claims you have submitted and the status/location of the claims.
Contact the IVR by calling (877) 602-8816. For instructions, refer to the refer to the Part A IVR Operating Guide
There are three breakdowns available:
Claim Status
Return to Provider
Pending Claims
Review the weekly 201 Report, which you can see through DDE. If you are not a DDE user, you will receive this report mailed to your office
Review the Remittance Advice.
If the beneficiary is in an inpatient setting, example: skilled nursing facility, and has to have an outpatient service in another facility it is appropriate to apply the occurrence span code 74 and the dates the patient is out of the inpatient setting.
(Last Modified 10/22/08)

Reject Reason Code/Description
Tips
C7010
The edited inpatient or outpatient claim has from/thru dates that overlap a hospice election period and is not indicated as treatment of a non-terminal condition (condition code '07').
OR
A Medicare Coordinated Care Demonstration (MCCD) notice of election (89a) from date overlaps a hospice election period
Always remember to check beneficiary eligibility prior to submitting the claims to your fiscal intermediary. There are three ways to obtain this information:
1. Direct Data Entry (DDE) users can pull the eligibility information by using the ELGA or HIQA screens. Hospice information will show on page 2 for both the ELGA and HIQA screens.
2. Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
3. If you know the patient is in a Hospice Election period and you treated the patient for a non-terminal condition, add condition code 07 to the claim and resubmit.
(Last Modified 7/9/08)

Reject Reason Code/Description
Tips
38200
This claim is an exact duplicate of a previously submitted claim where the following fields on the history and processing claim are the same:
HIC number
Type of bill (all three positions of any TOB)
Provider number
Statement from date of service
Statement through date of service
Total charges (0001 revenue line)
Revenue code
HCPCS and modifiers (if required by revenue code file)
***
For ambulance claims, this reason code will be bypassed if one claim has value code 32 and the other claim does not.
***
For outpatient claims, this reason code is bypassed if either the history or incoming claim contained condition code GO.
Verify the status of your claims before refiling. There are several ways to verify this information.
DDE claims inquiry. You can pull the beneficiary HIC number to see a history of the claims you have submitted and the status/location of the claims.
Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
There are three breakdowns available:
Claim Status
Return to Provider
Pending Claims
Review the weekly 201 Report, which you can see through DDE. If you are not a DDE user, you will receive this report mailed to your office
Review the Remittance Advice.
There may be times you submit your claims through your software and use the EDI Gateway. Once you submit your claims electronically, the EDI Gateway will send you a confirmation on the batch of claims received. Please wait on a confirmation prior to resubmitting the batch of claims. If you make one change to one claim in the batch and resend, the EDI Gateway will allow the claims to go to the Fiscal Intermediary Shared System (FISS), resulting in duplicate claims.
Duplicate claims are caused by resubmission of claims after payment has been made on an initial claim. This could potentially result in duplicate payments. Billing that appears to be a deliberate application for duplicate payment of services or supplies may be considered fraud under the provisions of the Medicare program. Errors that have been brought to a facility’s attention must be corrected, and failure to do so will provide reasons to open an investigation.
Value code 32: Multiple Patient Ambulance Transport – If more than one patient is transported in a single ambulance trip, report the total number of patients transported.
Condition code G0: Distinct Medical Visit – Report this code when multiple medical visits occurred on the same day in the same revenue center. The visits were distinct and constituted independent visits.
(Last Modified 7/9/08)

Reject Reason Code/Description
Tips
38108
Standard narrative: this outpatient claim (13X or 85X), contains dates of service that overlap a previously processed inpatient claim (11X only), but at least one revenue code is the same on both claims, and the provider numbers are equal. The reason code will be bypassed in the following situations:
1) a span code 74 is present on the outpatient claim and the inpatient service dates are within or equal to the span code 74 days;
2) revenue code 29X, 54X, 960, 961 or 969 is on the claim.
Verify the status of your claims before refiling. There are several ways to verify this information.
DDE claims inquiry. You can pull the beneficiary HIC number to see a history of the claims you have submitted and the status/location of the claims.
Contact the IVR by calling (877) 602-8816. For instructions, refer to the refer to the Part A IVR Operating Guide.
There are three breakdowns available:
Claim Status
Return to Provider
Pending Claims
Review the weekly 201 Report, which you can see through DDE. If you are not a DDE user, you will receive this report mailed to your office
Review the Remittance Advice.
If the beneficiary is in an inpatient setting, example: skilled nursing facility, and has to have an outpatient service in another facility it is appropriate to apply the occurrence span code 74 and the dates the patient is out of the inpatient setting.
(Last Modified 10/22/08)

Reject Reason Code/Description
Tips
39933
This reason code will be assigned when all detail lines on an outpatient claim fall within a home health PPS episode. Contact the regional home health intermediary (RHHI) for assistance should assistance be required.
Verify the beneficiary eligibility prior to submitting the claims to your fiscal intermediary. There are three ways to obtain this information:
1. Direct Data Entry (DDE) users can pull the eligibility information by using the ELGA or HIQA screens. Hospice information will show on page 2 for both the ELGA and HIQA screens.
2. Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
3. If you know the patient is in a Hospice Election period and you treated the patient for a non-terminal condition, add condition code 07 to the claim and resubmit.
(Last Modified 10/1/08)

Reject Reason Code/Description
Tips
T5052
The Health Care Financing Administration records indicate the beneficiary is not in file. Please verify the beneficiary's identification and submit a new claim.
Verify the beneficiary eligibility prior to submitting the claims to your fiscal intermediary. There are three ways to obtain this information:
§ DDE users can pull the eligibility information by using the ELGA or HIQA screens. Hospice information will show on page 2 for both the ELGA and HIQA screens.
§ Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
§ Ask the beneficiary for their Red/White/Blue Medicare card.
(Last Modified 7/9/08)

Reject Reason Code/Description
Tips
10417
This is a claim level reject reason code for claims that have all line items rejected by V8022, V8024, U5412 or U5413 from common working file (CWF).
The individual reason codes listed for 10417 describe the following:
Outpatient physical therapy expense limit over applied. Physical therapy expense submitted is greater than the expense to be met.
Occupational therapy expense submitted is greater than the expense to be met.
Physical therapy adjustment necessary for MSP claim. This edit will be bypassed for all choices, ESRD managed care demo and encounter claims.
Occupational therapy adjustment necessary for MSP claim. This edit will be bypassed for all choices, ESRD managed care demo and encounter claims.
(Last Modified 10/1/08)

Reject Reason Code/Description
Tips
39929
This claim has rejected due to all line items have rejected and/or rejected and denied. Review each line item to identify the applicable line edit, and utilize the reason code narratives to identify possible billing error(s). If the primary procedure line is not payable due to an edit assigned, then all incidental lines on the same date of service will not be payable due to other related edits.
******************************************************
If an adjustment needs to be submitted to correct billing error(s) on a rejected line item, then each applicable line item will need to be deleted and re-keyed in its entirety in order for the previous edit to be deleted.
Also, remember incidental lines will need to be deleted and re-keyed.
There are several ways you can review the claim and see the line item reason code:
DDE users – open the claim and go to page 2, press the PF2 key and this will take you to the breakdown for the line items. You will see page MAP171D (in the top left corner of the page). On this page you will look at the bottom for the line item reason code. Once you have this reason code, you can PF1 and key the number in the reason code field to pull the description.
If the claim is in a rejected status, you may adjust the claim, fix the line item, and resubmit.
If the claim is in a denied status, you may not adjust a denied line item. You must go through the appeals process. For more information regarding appeals, visit www.fcsomedicaretraining.com external link
Review the 201 report through DDE.
Review the remittance advice.
(Last Modified 10/1/08)

Reject Reason Code/Description
Tips
36428
The intermediary has received a claim for mammography screening, however, the provider's certification date is greater than the from date on the claim or the provider is not certified as a screening mammography supplier.
Change request (CR) 4303 – Mammography Facility Certification File – Updated Procedures and Content – provides guidelines for carriers/intermediaries to download the most recent Mammography Quality Standards Act (MQSA) file on a weekly basis and use it to adjudicate claims.
The MQSA ensures that all facilities that provide mammography services meet national quality standards.
The FDA Center for Devices and Radiological Health is responsible for collecting certificate fees and surveying mammography facilities (screening and diagnostic). The FDA provides CMS with a file that contains a listing of all facilities that have been issued certificates to perform mammography services.
Joint Signature Memorandum/Technical Direction Letter (JSM/TDL)-08161, dated 01-29-08, recommends that providers hold the mammography claims for seven (7)-business days to allow for any changes in certification data to be uploaded accordingly. After the seven (7)-business day hold, providers may submit their claims for payment. This may help lower the receipt of this reason code.
This information can also be found in the CMS Internet Only Manual (IOM), Publication 100-04, Chapter 18, and Section 20.1.
(Last Modified 7/9/08)

RTPs

RTP Reason Code/Description
Tips
31715
Beginning with dates of service on and after 01/01/07; it has been determined the units of service are in excess of the medically reasonable daily allowable frequency. The excess charges due to units of service greater then the maximum allowable may not be billed to the beneficiary and; this provision can neither be waived nor subject to an advanced beneficiary notification (ABN).
The Centers for Medicare & Medicaid Services (CMS) established units of service edits referred to as Medically Unlikely Edits (MUEs) to lower the Medicare fee-for-service paid claims error rate. This reason code is hitting against those edits.
To become familiar with the MUEs and the process, you should visit change request 5402 and/or MLN Matters article MM5402. The link is below.
CMS has also released article concerning the MUEs, as well as a few of the codes. You can find the information at the link below.
Verify the information submitted on the claims, correct the error and resubmit the claim.
(Last Modified 10/30/08)

RTP Reason Code/Description
Tips
38038
For dates of service on or after 07/31/00, whether any rev code lines are equal or not, outpatient OPPS types of bills (12X, 13X, 14X, 76X, 75X, 34X or any bill containing condition code 07) cannot have overlapping dates when the provider numbers are equal unless condition code 'G0' or '20' or '21' is present on the claim. All OPPS services must be reported on the same bill.
Verify the status of your claims before refiling. There are several ways to verify this information.
DDE claims inquiry. You can pull the beneficiary HIC number to see a history of the claims you have submitted and the status/location of the claims.
Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide.
There are three breakdowns available:
Claim Status
Return to Provider
Pending Claims
Review the weekly 201 Report, which you can see through DDE. If you are not a DDE user, you will receive this report mailed to your office
Review the Remittance Advice.
There may be times you submit your claims through your software and use the EDI Gateway. Once you submit your claims electronically, the EDI Gateway will send you a confirmation on the batch of claims received. Please wait on a confirmation prior to resubmitting the batch of claims. If you make one change to one claim in the batch and resend, the EDI Gateway will allow the claims to go to the Fiscal Intermediary Shared System (FISS), resulting in duplicate claims.
Duplicate claims are caused by resubmission of claims after payment has been made on an initial claim. This could potentially result in duplicate payments. Billing that appears to be a deliberate application for duplicate payment of services or supplies may be considered fraud under the provisions of the Medicare program. Errors that have been brought to a facility’s attention must be corrected, and failure to do so will provide reasons to open an investigation.
Condition code G0: Distinct Medical Visit – Report this code when multiple medical visits occurred on the same day in the same revenue center. The visits were distinct and constituted independent visits.
Condition code 20: Beneficiary Requested Billing – Provider realizes services are non-covered level of care or excluded, but beneficiary requests determination by payer. (Currently limited to home health and inpatient SNF claims).
Condition code 21: Billing for Denial Notice – Provider realizes services are non-covered level of care or excluded, but requests notice from Medicare or other payer.
(Last Modified 7/9/08)

RTP Reason Code/Description
Tips
38119
Your SNF claim is being returned because of a possible out of sequence billing issue.
SNF claims have to be submitted monthly and in sequential order. When you submit a claim it has to finalize before you can submit the next claim.
(Last Modified 7/9/08)

RTP Reason Code/Description
Tips
32402
A HCPCS code reported on this claim is not valid for a revenue code reported.
Or HCPCS code is not valid for the date on which the services were provided.
Covered charges for the line item being edited are greater than zero.
HCPCS table file contains at least one revenue code for the HCPCS being edited.
Note: if no revenue codes are present on the HCPCS table, then all revenue codes are assumed to be allowable for the HCPCS.
Note: for an 18x TOB with a “Y” in the PPS indicator (hospital swing-bed PPS SNF claims), the HCPC file must have 0022 as an allowable revenue code and the 0022 covered charges must not be greater than zero.
If the revenue code on the line item being edited does not match one of the allowable revenue codes for the HCPC, the error is assigned.
Verify the information submitted on your claim. You can verify the revenue to HCPCS code in direct data entry (DDE).
Choose option -1 (inquiries), and option -13 (revenue codes) or option -14 (HCPCS). The screens will give information pertaining to the allowable codes for the revenue lines.
Correct the claim and resubmit.
(Last Modified 10/1/08)

RTP Reason Code/Description
Tips
19301
If the operating physician is required or if an operating UPIN is present, the physician's last name and first name must be present. If any name is present, the UPIN must be present. Or 'NPP' is an invalid UPIN.
Check your claims for this information, and if it is missing, make sure you add the missing information. The claim can be updated and resubmitted.
(Last Modified 10/1/08)

RTP Reason Code/Description
Tips
38117
The type of bill is equal to an SNF or the claim is a non-PPS inpatient claim. The admission date is on or after 4-1-95. The statement covers from date indicated is after the admission date. There is a prior claim pending. The prior claim's through date is one day before this claim's from date. In order to process in sequence, the prior claim needs to finalize first.
This error is an out-of-sequence error. To process a SNF claim, a provider has to wait for the previous month’s claim to finalize, before submitting the next month’s claim.
The order the claims should be submitted are inpatient, outpatient, and then SNF.
(Last Modified 10/1/08)

RTP Reason Code/Description
Tips
32206
The revenue code is invalid for this type of bill.
Verify the information submitted on your claim. You can verify the revenue code in direct data entry (DDE).
Choose option -1 (inquiries), and option -13 (revenue codes). Key in the revenue code you have and press enter. The revenue code table inquiry screen shows the following information:
Type of bill (TOB)
Allow: Effective-Date (EFF-DT) and Termination Date (TRM-DT)
HCPC: EFF-DT and TRM DT
Units: EFF-DT and TRM-DT
Rate: EFF-DT and TRM-DT
When reviewing the data on this screen, if there is a “Y” in the fields, this tells you the revenue code is allowed for the TOB and if a “Y” is in the field with a date you can submit the code on the claim. If there is an “N,” you cannot submit the code on the claim.
If you do not use DDE, you can review the CMS, internet only manual (IOM), publication 100-04, chapter 25 – Completing and processing the form CMS-1450 data set (see link below).
Correct the claim and resubmit.
(Last Modified 10/30/08)

RTP Reason Code/Description
Tips
12206
The sum of covered days (UB92 field 7) and noncovered days (UB92 field 8) is not equal to the days as calculated between the statement covers from date and the statement covers through date (UB92 field 6).
1. Check screen 1 to verify covered and noncovered days (UB92 fields 7 and 8).
2. Check screen 1 to verify statement from and through dates (UB92 field 6)
3. Verify patient status (UB92 field 22). If patient status is equal to '30' add one additional date to include the through date.
4. Enter correct data and update the claim.
Verify the number dates of service in the “from and thru” date fields and code the covered days and non-covered days appropriately.
Correct the claim and resubmit.
(Last Modified 10/1/08)

RTP Reason Code/Description
Tips
77777
This claim transaction has missing or invalid information that will not allow it to adjudicate. This claim transaction has been previously returned to the provider (RTP) more than two times for the same reason code with comments in the remarks section from the FI and resubmitted without corrections. Please review the FI's comments in the remarks section and make the appropriate corrections prior to resubmitting. If you have questions on the FI's comments, please contact customer service at 1-877-602-8816.
This reason code is received when the claims department continues to give you feedback on your RTP claim.
Once you receive this reason code, you need to submit the claim as a new claim with the correct coding guidelines.
(Last Modified 7/9/08)

RTP Reason Code/Description
Tips
38037
This outpatient claim is a duplicate to a previously submitted outpatient claim.
One of the following conditions exist on both claims:
The statement from date must match
The incoming from date is within the history claim
From and thru dates
Provider numbers must match, and
One of the following conditions exists on both claims:
Match on at least one of the revenue codes
At least one HCPC code is the same on both claims (for 73x FQHC claims, blank HCPC code is a match)
If the history or incoming claim has one of the following HCPC modifiers - LT, RT, E1-E4, FA, F1-F9, TA or T1-T9 - for the same HCPC, and
Same date of service, and
The incoming or history claim has a blank HCPC modifier, or
HCPC modifier is not equal to the following - LT, RT, E1-E4, FA, F1-F9, TA or T1-T9
At least one diagnosis code must match
Non-pay indicator not equal to "R" and tape to tape flag is not equal to an "X", "Y" or 'Z'
If HCPC/modifier (LT, RT, E1-E4, FA, F1-F9, TA or T1-T9) are equal on both incoming and history claim reason code will assign.
In addition, effective for claims with a service date of 10/01/95 or later, at least one revenue code line item is the same on both claims.
This reason code will not be assigned if the revenue/lab HCPC line contains a HCPC modifier equal to 'QR' or '91'.
Verify the status of your claims before refiling. There are several ways to verify this information.
DDE claims inquiry. You can pull the beneficiary HIC number to see a history of the claims you have submitted and the status/location of the claims.
Contact the IVR by calling (877) 602-8816. For instructions, refer to the Part A IVR Operating Guide (http://www.floridamedicare.com/Reference/IVR/108316.asp).
There are three breakdowns available:
Claim Status
Return to Provider
Pending Claims
Review the weekly 201 Report, which you can see through DDE. If you are not a DDE user, you will receive this report mailed to your office
Review the Remittance Advice.
There may be times you submit your claims through your software and use the EDI Gateway. Once you submit your claims electronically, the EDI Gateway will send you a confirmation on the batch of claims received. Please wait on a confirmation prior to resubmitting the batch of claims. If you make one change to one claim in the batch and resend, the EDI Gateway will allow the claims to go to the Fiscal Intermediary Shared System (FISS), resulting in duplicate claims.
Duplicate claims are caused by resubmission of claims after payment has been made on an initial claim. This could potentially result in duplicate payments. Billing that appears to be a deliberate application for duplicate payment of services or supplies may be considered fraud under the provisions of the Medicare program. Errors that have been brought to a facility’s attention must be corrected, and failure to do so will provide reasons to open an investigation.
Value code 32: Multiple Patient Ambulance Transport – If more than one patient is transported in a single ambulance trip, report the total number of patients transported.
Condition code G0: Distinct Medical Visit – Report this code when multiple medical visits occurred on the same day in the same revenue center. The visits were distinct and constituted independent visits.
(Last Modified 10/22/08)
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